Privacy Policy
Effective Date: 22 September 2026
Last Updated: 22 September 2026
Quick Mart ("Quick Mart", "we", "our", or "us"), operated by Synilogic Tech Private Limited, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Quick Mart mobile application, website, and related services (collectively, the "Services").
By downloading, accessing, registering with, or using Quick Mart, you agree to the practices described in this Privacy Policy.
1. About Quick Mart
Quick Mart is a quick-commerce grocery and daily-essentials delivery platform that allows customers to:
• Browse groceries and daily-use products
• Find products available in their delivery area
• Add products to a cart and place orders
• Make payments through supported payment methods
• Track orders and delivery status
• Communicate with customer support
• Request refunds or replacements
• Receive promotional offers and notifications
Quick Mart may work with stores, warehouses, delivery partners, payment providers, technology providers, and other service providers to fulfill orders.
2. Information We Collect
We may collect different categories of information depending on how you use our Services.
2.1 Account and Registration Information
When you create an account, we may collect:
• Full name
• Mobile phone number
• Email address
• Profile information
• Login and authentication information
• OTP verification information
We use this information to create and maintain your account and provide access to our Services.
2.2 Delivery and Address Information
When you place an order, we may collect:
• Delivery address
• Apartment, house, or building information
• Landmark
• City
• State
• Postal/ZIP/PIN code
• Delivery instructions
• Saved addresses
• Location information associated with delivery
This information is required to determine service availability and deliver your orders.
2.3 Location Information
Quick Mart may request access to your device's location.
Location information may be used to:
• Identify whether Quick Mart is available in your area
• Show products and inventory available near you
• Determine the appropriate warehouse or store
• Calculate delivery availability and estimated delivery time
• Help delivery partners locate the delivery destination
• Improve delivery operations
• Provide location-based services and offers
You may control location permissions through your device settings. Some location-dependent features may not function properly if location access is disabled.
We do not require continuous background location access unless a specific feature of the application requires it and the appropriate permission is obtained.
2.4 Order Information
When you place an order, we may collect and process:
• Products ordered
• Quantity
• Order value
• Delivery address
• Order date and time
• Order status
• Payment status
• Delivery information
• Cancellation and refund information
• Customer support communications relating to an order
2.5 Payment Information
Quick Mart may support payment methods such as UPI, credit/debit cards, net banking, and cash on delivery.
Payment transactions may be processed through third-party payment service providers.
Depending on the payment method, we may receive:
• Payment transaction ID
• Payment status
• Payment method
• Amount paid
• Refund status
Quick Mart does not intentionally store complete debit/credit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication credentials on its own servers.
Payment information may be handled directly by the relevant payment gateway or financial service provider according to its privacy policy and security practices.
2.6 Device and Technical Information
When you use our application or website, certain technical information may be collected automatically, including:
• Device model
• Operating system
• Operating system version
• App version
• IP address
• Browser type
• Device identifiers
• Network information
• Language and regional settings
• Crash information
• Performance information
• Log information
This information helps us maintain application security, troubleshoot problems, analyze performance, and improve our Services.
2.7 Push Notifications
With your permission, Quick Mart may send push notifications relating to:
• Order confirmation
• Order status
• Delivery updates
• Payment updates
• Refunds
• Important account notifications
• Promotional offers
• New products
• Discounts and campaigns
You can manage notification permissions through your device settings.
2.8 Customer Support Information
If you contact us, we may collect information you provide during the interaction, including:
• Name
• Contact information
• Order information
• Messages
• Complaints
• Feedback
• Refund or replacement requests
• Other information necessary to resolve your issue
2.9 Reviews, Ratings and Feedback
If you submit ratings, reviews, feedback, or other content, we may collect and process that information to improve our products and services.
3. How We Use Your Information
Providing the Services
• Create and manage your account
• Process and fulfill orders
• Deliver products
• Determine service availability
• Provide customer support
• Process cancellations, refunds, and replacements
• Facilitate payments
Improving the Platform
• Improve application functionality
• Analyze usage patterns
• Improve product availability
• Improve delivery operations
• Monitor application performance
• Develop new features and services
Security and Fraud Prevention
• Authenticate users
• Protect accounts
• Detect suspicious activity
• Prevent fraud and abuse
• Investigate security incidents
• Enforce our Terms of Service
Communication
• Send transactional notifications
• Provide order-related updates
• Respond to customer requests
• Send service announcements
• Provide promotional communications where permitted by applicable law
Legal and Regulatory Compliance
We may process information where necessary to:
• Comply with applicable laws
• Respond to lawful requests from authorities
• Resolve disputes
• Protect our legal rights
• Prevent unlawful activity
4. How We Share Information
We do not sell your personal information as a standalone product.
We may share necessary information with trusted third parties where required to provide and operate our Services.
4.1 Delivery Partners
We may provide delivery partners with information necessary to fulfill an order, such as:
• Customer name
• Delivery address
• Phone/contact information where necessary
• Order details
• Delivery instructions
4.2 Store, Warehouse and Fulfillment Partners
Where products are fulfilled by a participating store, warehouse, or vendor, we may share relevant order information necessary to prepare and fulfill your order.
4.3 Payment Service Providers
Payment information may be processed by third-party payment gateways and financial service providers.
4.4 Technology and Infrastructure Providers
We may use third-party providers for:
• Cloud hosting
• Database infrastructure
• Analytics
• Crash reporting
• Push notifications
• Authentication
• Communication
• Customer support
• Security
• Application monitoring
These providers may process information only as necessary to provide services to us and subject to appropriate contractual or legal protections.
4.5 Legal Requirements
We may disclose information when reasonably necessary to:
• Comply with applicable law
• Respond to court orders or lawful government requests
• Protect users or the public
• Investigate fraud or security incidents
• Protect our rights and property
4.6 Business Transfers
If Quick Mart or its relevant business assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Third-Party Services
Quick Mart may integrate with third-party services such as payment providers, mapping/location services, cloud infrastructure, analytics services, communication providers, authentication services, and notification platforms.
These third parties may independently process information according to their own privacy policies.
6. Cookies and Similar Technologies
Our website and certain parts of our Services may use cookies, local storage, SDKs, pixels, and similar technologies.
These technologies may be used to:
• Keep users signed in
• Remember preferences
• Understand website usage
• Improve performance
• Analyze traffic
• Detect security issues
• Provide relevant communications or marketing where permitted
You may control certain cookie settings through your browser.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include:
• Encryption in transit
• Access controls
• Authentication mechanisms
• Secure infrastructure
• Monitoring and logging
• Security updates
• Restricted access to personal information
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Providing Services
• Maintaining account and transaction records
• Customer support
• Fraud prevention
• Security
• Legal compliance
• Resolving disputes
• Enforcing agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
Certain transaction, accounting, tax, and legal records may need to be retained for longer periods.
9. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw certain permissions or consent
• Request information about processing of your personal information
• Raise a privacy-related complaint or grievance
Some requests may be subject to legal or operational limitations.
To exercise applicable rights, contact us using the information provided in the Contact Us section.
10. Account Deletion
You may request deletion of your Quick Mart account and associated personal information by contacting us.
When we receive a valid deletion request, we will process the request in accordance with applicable law.
Please note that certain information may need to be retained where required for:
• Legal compliance
• Tax/accounting requirements
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of legal rights
Deletion of your account may also result in the loss of access to order history, saved addresses, preferences, and other account-related features.
11. Children's Privacy
Quick Mart is intended for general users and is not directed toward children who are below the minimum age required to use the Services under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
12. International Data Transfers
Depending on the infrastructure and service providers used by Quick Mart, personal information may be processed or stored in India or other jurisdictions.
Where personal information is transferred across jurisdictions, we will take reasonable measures required by applicable law to protect that information.
13. Marketing Communications
We may send promotional communications about products, offers, discounts, campaigns, and other Quick Mart services where permitted by applicable law.
You may opt out of promotional communications by:
• Using the unsubscribe mechanism provided in the communication, where available
• Changing notification preferences
• Contacting customer support
• Adjusting notification permissions on your device
Transactional communications, such as order confirmations and delivery updates, may continue even if you opt out of promotional communications.
14. Permissions Used by the Mobile Application
Depending on the features enabled in the Quick Mart application, the application may request access to certain device permissions.
Location
Used to determine service availability, delivery area, nearby stores/warehouses, and delivery-related functionality.
Notifications
Used to send order, delivery, account, and promotional notifications.
Camera
If enabled, may be used for features such as uploading images, submitting product-related complaints, or other application functionality.
Photos/Media
If enabled, may be used when you choose to upload images, such as images related to support requests or product issues.
The application will request permissions through the operating system's standard permission mechanisms where required.
15. Accuracy of Information
You are responsible for providing accurate and up-to-date information when creating an account or placing an order.
Providing incorrect delivery information may result in delivery delays, failed deliveries, or other issues.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes to our Services
• Changes in technology
• Changes in applicable laws
• Changes in our data practices
When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.
For material changes, we may provide additional notice through the application, website, email, or other appropriate means where required.
We encourage you to periodically review this Privacy Policy.
17. Contact Us
Synilogic Tech Private Limited
Product: Quick Mart
Kota
Website: https://qucikcom.synilo
Effective Date: 22 September 2026
Last Updated: 22 September 2026
Quick Mart ("Quick Mart", "we", "our", or "us"), operated by Synilogic Tech Private Limited, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Quick Mart mobile application, website, and related services (collectively, the "Services").
By downloading, accessing, registering with, or using Quick Mart, you agree to the practices described in this Privacy Policy.
1. About Quick Mart
Quick Mart is a quick-commerce grocery and daily-essentials delivery platform that allows customers to:
• Browse groceries and daily-use products
• Find products available in their delivery area
• Add products to a cart and place orders
• Make payments through supported payment methods
• Track orders and delivery status
• Communicate with customer support
• Request refunds or replacements
• Receive promotional offers and notifications
Quick Mart may work with stores, warehouses, delivery partners, payment providers, technology providers, and other service providers to fulfill orders.
2. Information We Collect
We may collect different categories of information depending on how you use our Services.
2.1 Account and Registration Information
When you create an account, we may collect:
• Full name
• Mobile phone number
• Email address
• Profile information
• Login and authentication information
• OTP verification information
We use this information to create and maintain your account and provide access to our Services.
2.2 Delivery and Address Information
When you place an order, we may collect:
• Delivery address
• Apartment, house, or building information
• Landmark
• City
• State
• Postal/ZIP/PIN code
• Delivery instructions
• Saved addresses
• Location information associated with delivery
This information is required to determine service availability and deliver your orders.
2.3 Location Information
Quick Mart may request access to your device's location.
Location information may be used to:
• Identify whether Quick Mart is available in your area
• Show products and inventory available near you
• Determine the appropriate warehouse or store
• Calculate delivery availability and estimated delivery time
• Help delivery partners locate the delivery destination
• Improve delivery operations
• Provide location-based services and offers
You may control location permissions through your device settings. Some location-dependent features may not function properly if location access is disabled.
We do not require continuous background location access unless a specific feature of the application requires it and the appropriate permission is obtained.
2.4 Order Information
When you place an order, we may collect and process:
• Products ordered
• Quantity
• Order value
• Delivery address
• Order date and time
• Order status
• Payment status
• Delivery information
• Cancellation and refund information
• Customer support communications relating to an order
2.5 Payment Information
Quick Mart may support payment methods such as UPI, credit/debit cards, net banking, and cash on delivery.
Payment transactions may be processed through third-party payment service providers.
Depending on the payment method, we may receive:
• Payment transaction ID
• Payment status
• Payment method
• Amount paid
• Refund status
Quick Mart does not intentionally store complete debit/credit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication credentials on its own servers.
Payment information may be handled directly by the relevant payment gateway or financial service provider according to its privacy policy and security practices.
2.6 Device and Technical Information
When you use our application or website, certain technical information may be collected automatically, including:
• Device model
• Operating system
• Operating system version
• App version
• IP address
• Browser type
• Device identifiers
• Network information
• Language and regional settings
• Crash information
• Performance information
• Log information
This information helps us maintain application security, troubleshoot problems, analyze performance, and improve our Services.
2.7 Push Notifications
With your permission, Quick Mart may send push notifications relating to:
• Order confirmation
• Order status
• Delivery updates
• Payment updates
• Refunds
• Important account notifications
• Promotional offers
• New products
• Discounts and campaigns
You can manage notification permissions through your device settings.
2.8 Customer Support Information
If you contact us, we may collect information you provide during the interaction, including:
• Name
• Contact information
• Order information
• Messages
• Complaints
• Feedback
• Refund or replacement requests
• Other information necessary to resolve your issue
2.9 Reviews, Ratings and Feedback
If you submit ratings, reviews, feedback, or other content, we may collect and process that information to improve our products and services.
3. How We Use Your Information
Providing the Services
• Create and manage your account
• Process and fulfill orders
• Deliver products
• Determine service availability
• Provide customer support
• Process cancellations, refunds, and replacements
• Facilitate payments
Improving the Platform
• Improve application functionality
• Analyze usage patterns
• Improve product availability
• Improve delivery operations
• Monitor application performance
• Develop new features and services
Security and Fraud Prevention
• Authenticate users
• Protect accounts
• Detect suspicious activity
• Prevent fraud and abuse
• Investigate security incidents
• Enforce our Terms of Service
Communication
• Send transactional notifications
• Provide order-related updates
• Respond to customer requests
• Send service announcements
• Provide promotional communications where permitted by applicable law
Legal and Regulatory Compliance
We may process information where necessary to:
• Comply with applicable laws
• Respond to lawful requests from authorities
• Resolve disputes
• Protect our legal rights
• Prevent unlawful activity
4. How We Share Information
We do not sell your personal information as a standalone product.
We may share necessary information with trusted third parties where required to provide and operate our Services.
4.1 Delivery Partners
We may provide delivery partners with information necessary to fulfill an order, such as:
• Customer name
• Delivery address
• Phone/contact information where necessary
• Order details
• Delivery instructions
4.2 Store, Warehouse and Fulfillment Partners
Where products are fulfilled by a participating store, warehouse, or vendor, we may share relevant order information necessary to prepare and fulfill your order.
4.3 Payment Service Providers
Payment information may be processed by third-party payment gateways and financial service providers.
4.4 Technology and Infrastructure Providers
We may use third-party providers for:
• Cloud hosting
• Database infrastructure
• Analytics
• Crash reporting
• Push notifications
• Authentication
• Communication
• Customer support
• Security
• Application monitoring
These providers may process information only as necessary to provide services to us and subject to appropriate contractual or legal protections.
4.5 Legal Requirements
We may disclose information when reasonably necessary to:
• Comply with applicable law
• Respond to court orders or lawful government requests
• Protect users or the public
• Investigate fraud or security incidents
• Protect our rights and property
4.6 Business Transfers
If Quick Mart or its relevant business assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Third-Party Services
Quick Mart may integrate with third-party services such as payment providers, mapping/location services, cloud infrastructure, analytics services, communication providers, authentication services, and notification platforms.
These third parties may independently process information according to their own privacy policies.
6. Cookies and Similar Technologies
Our website and certain parts of our Services may use cookies, local storage, SDKs, pixels, and similar technologies.
These technologies may be used to:
• Keep users signed in
• Remember preferences
• Understand website usage
• Improve performance
• Analyze traffic
• Detect security issues
• Provide relevant communications or marketing where permitted
You may control certain cookie settings through your browser.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include:
• Encryption in transit
• Access controls
• Authentication mechanisms
• Secure infrastructure
• Monitoring and logging
• Security updates
• Restricted access to personal information
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Providing Services
• Maintaining account and transaction records
• Customer support
• Fraud prevention
• Security
• Legal compliance
• Resolving disputes
• Enforcing agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
Certain transaction, accounting, tax, and legal records may need to be retained for longer periods.
9. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw certain permissions or consent
• Request information about processing of your personal information
• Raise a privacy-related complaint or grievance
Some requests may be subject to legal or operational limitations.
To exercise applicable rights, contact us using the information provided in the Contact Us section.
10. Account Deletion
You may request deletion of your Quick Mart account and associated personal information by contacting us.
When we receive a valid deletion request, we will process the request in accordance with applicable law.
Please note that certain information may need to be retained where required for:
• Legal compliance
• Tax/accounting requirements
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of legal rights
Deletion of your account may also result in the loss of access to order history, saved addresses, preferences, and other account-related features.
11. Children's Privacy
Quick Mart is intended for general users and is not directed toward children who are below the minimum age required to use the Services under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
12. International Data Transfers
Depending on the infrastructure and service providers used by Quick Mart, personal information may be processed or stored in India or other jurisdictions.
Where personal information is transferred across jurisdictions, we will take reasonable measures required by applicable law to protect that information.
13. Marketing Communications
We may send promotional communications about products, offers, discounts, campaigns, and other Quick Mart services where permitted by applicable law.
You may opt out of promotional communications by:
• Using the unsubscribe mechanism provided in the communication, where available
• Changing notification preferences
• Contacting customer support
• Adjusting notification permissions on your device
Transactional communications, such as order confirmations and delivery updates, may continue even if you opt out of promotional communications.
14. Permissions Used by the Mobile Application
Depending on the features enabled in the Quick Mart application, the application may request access to certain device permissions.
Location
Used to determine service availability, delivery area, nearby stores/warehouses, and delivery-related functionality.
Notifications
Used to send order, delivery, account, and promotional notifications.
Camera
If enabled, may be used for features such as uploading images, submitting product-related complaints, or other application functionality.
Photos/Media
If enabled, may be used when you choose to upload images, such as images related to support requests or product issues.
The application will request permissions through the operating system's standard permission mechanisms where required.
15. Accuracy of Information
You are responsible for providing accurate and up-to-date information when creating an account or placing an order.
Providing incorrect delivery information may result in delivery delays, failed deliveries, or other issues.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes to our Services
• Changes in technology
• Changes in applicable laws
• Changes in our data practices
When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.
For material changes, we may provide additional notice through the application, website, email, or other appropriate means where required.
We encourage you to periodically review this Privacy Policy.
17. Contact Us
Synilogic Tech Private Limited
Product: Quick Mart
Kota
Website: https://qucikcom.synilo